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Austin,  TX

Carrie has 20+ years of diverse experience that is best utilized in a multi-disciplinary leadership role.

- Experience includes operational leadership, project management, sales and marketing, HR, recruiting, business analysis, product management, and program management

- Industry experience includes cybersecurity, staffing, insurance, telecom, managed services, and startups

Operational Leadership

As Managing Director for a managed tech service company,  oversaw business operations and the creation of a Project Management Office. 

• Streamlined business processes as we scaled operations, preparing for and adjusting to rapid business growth. 
• Analyzed organizational structure, policies, procedures, products, and operational value streams. 
• Defined, created, and executed new processes, workflows, and solutions that optimized, tracked, and automated everyday tasks for sales, client-delivery, contract management, project management, and HR.
• Built standard documents and templates to manage and report project status including project charter, scope, schedule, budget, scope, resources, risk, and issues. 

Director of Operations for a cybersecurity startup. This was a generalist role reporting to the CEO that directed multiple departments.

• Coordinated and executed plans to improve the operational infrastructure of systems, processes, and personnel. Due to the small size of the company, the role included both designing and implementing business strategies, plans, and procedures.
• Provided support for multiple business functions including HR and recruiting, finance and accounting, payroll and employee benefits, client management and customer service, marketing, and sales.
• Contributed to the growth and sale of the business, doubling in size in 2 years’ time without any outside investments.
• Identified areas where the business could improve and executed long- and short-term organizational plans to promote growth and stability. 
• Conducted and supported business operation planning functions such as budgeting, forecasting, and monitoring program and/or corporate-level expenditures.
• Researched, tested, setup, and introduced new applications, workflows, and tools to enhance business operations. 

Sales, Marketing, and Product Management

• Defined and drove the cybersecurity product line. Worked with other company leaders to create a list of all service offerings and shaped their presentation. Researched competitors, labeled and organized all options, and created descriptions of products/services for marketing materials. 
• Coordinated efforts with a design company to update the logo, all marketing materials, and the company website. 
• Built, tested, analyzed, and executed multiple digital advertising campaigns with Google, Facebook, and LinkedIn.
• Started a sales program from scratch. Found and purchased contact lists, chose and set up a CRM, reached out to potential clients, analyzed and perfected sales pitches, and saw the sales through to purchase and account management. 

Human Resources

• Performed the job duties of an HR Director including policy development, creating and updating the employee handbook, suggesting and implementing new procedures, notifying employees of policy changes, building and editing HR workflows, creating disciplinary processes, and guiding managers in the coaching and firing of employees.
• Aided in employee recruiting efforts by building and posting job descriptions, interviewing, and hiring new employees.